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How to Work with Us?

Prompt, responsive, and supportive client service.

Tang Dynasty Travel endeavors to provide the first-in-class services to you and your clients. All proposals and reservations will be double-checked by at least two of our staff.

Office Hours:

Monday – Friday;
8:30 – 12:00 & 14:00 – 18:00;
Beijing Time (GMT + 08:00).
What you need to do? What we do?

Stage 1: Inquire

What you need to do?

Tell us about your needs via following means:

  • Inquire Online
  • Email: contact@tangdynastytravel.com
  • Phone:+86 773 5830803
    +86 773 5824466 (Emergency)
  • Fax:+86 773 5855080/+86 773 5821166
What we do?

One of our travel consultants (client representatives) will reply your inquiry within 1 business day.

Stage 2: Tour Consultation & Plan

What you need to do?

Discuss and follow up the details with us until you and your clients are satisfied with our proposed tour programs. You can do this via:

What we do?

Your travel consultant will propose and optimize the tour programs with net quotes based on your requirements (please inform us if you prefer commissionable quotes).

Stage 3: Confirmation & Payment

What you need to do?

Send us detailed information about your clients, and confirm booking with deposit (30% of full payment). A full payment is required 15 days prior to the actual arrival date of your clients. This can be done using:

What we do?

We will begin the reservations (e.g. hotel, airline, etc.) for your clients upon receiving your deposit, and send you a confirmation letter with the tour itinerary and service details as soon as all the reservations are confirmed. Your travel consultant will reconfirm all the information with you 15 days prior to your clients’ actual arrival date. Note: We will send you electronic invoices (hard copy through mail can be provided upon your request).

Stage 4: Tour Operations / Service Delivery

What you need to do?

Kindly be reachable during this stage for emergency contact.

What we do?

The team of operations and quality management will supervise every aspect of the tours when your clients are traveling with us. We will work proactively to make sure the delivery of the promised service quality, and react promptly and appropriately when a service recovery is necessary.

Stage 5: Feedback

What you need to do?

Kindly provide us the feedbacks from both you and your clients, so that we can improve our service in future.

What we do?

Hand out Evaluation Form to the guests at each destination. Once completed, these forms will be sent to our head office in Guilin.

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NOTE:

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· All inquiries will be replied within 1 business day.

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