How to Work with Us?
Prompt, responsive, and supportive client service.Tang Dynasty Travel endeavors to provide the first-in-class services to you and your clients. All proposals and reservations will be double-checked by at least two of our staff.
Office Hours:
Monday – Friday;8:30 – 12:00 & 14:00 – 18:00;
Beijing Time (GMT + 08:00).
Stage 1: Inquire
Tell us about your needs via following means:
- Inquire Online
- Email: contact@tangdynastytravel.com
- Phone:+86 773 5830803
- Fax:+86 773 5855080
One of our travel consultants (client representatives) will reply your inquiry within 1 business day.
Stage 2: Tour Consultation & Plan
Discuss and follow up on the details with us until you and your clients are satisfied with our proposed tour programs. You can do this via:
Your travel consultant will propose and optimize the tour programs with net quotes based on your requirements (please inform us if you prefer commissionable quotes).
Stage 3: Confirmation & Payment
Send us detailed information about your clients, and confirm the booking with a deposit (30% of full payment). A full payment is required 15 days prior to the actual arrival date of your clients. This can be done using:
We will begin the reservations (e.g. hotel, airline, etc.) for your clients upon receiving your deposit and send you a confirmation letter with the tour itinerary and service details as soon as all the reservations are confirmed. Your travel consultant will reconfirm all the information with you 15 days prior to your clients’ actual arrival date. Note: We will send you electronic invoices (hard copy through mail can be provided upon your request).
Stage 4: Tour Operations / Service Delivery
Kindly be reachable during this stage for emergency contact.
The team of operations and quality management will supervise every aspect of the tours when your clients are traveling with us. We will work proactively to make sure the delivery of the promised service quality, and react promptly and appropriately when a service recovery is necessary.
Stage 5: Feedback
Kindly provide us the feedback from both you and your clients, so that we can improve our service in the future.
Hand out Evaluation Form to the guests at each destination. Once completed, these forms will be sent to our head office in Guilin.
